Introduction 1
The Role of the Facilitator 2
Getting the Most from On Track 5
CHAPTER 1: The Meeting Map 11
Pre-Meeting Steps 13
The Opening 32
Clarify Objectives 34
Clarify the Role of the Meeting Facilitator 38
Develop Meeting Agreements 40
Describe the Route 47
The Body 49
Commitments to Action and Recap 50
Using the Map 52
Using the Meeting Map for Regular Meetings 52
CHAPTER 2: Making Powerful Decisions 55
Encountering a Decision-Making Pothole 55
Decision-Making Methods 57
CHAPTER 3: The Tools of the Trade 65
The Generating and Organizing Ideas Technique 65
Force Field Analysis 72
Pros and Cons Chart 74
Multi-Voting 76
Priority Sequencing 77
The Decision-Making Criteria Grid 77
CHAPTER 4: Performance Checks
83
The General Process Check 84
The Logic Check 86
Feelings Check 88
Creativity Check 89
CHAPTER 5: Getting People to be Open to Ideas 93
Tools for Getting People Unstuck 94
CHAPTER 6: Dealing with Difficult Behaviors 99
Tapping People's Best 99
1. The Silent Type 100
2. The Monopolizer 101
3. The Intimidator 102
4. The Nice Guy 102
5. The Unhappy Camper 103
CHAPTER 7: Dealing with Conflict 107
Determining When to Intervene 107
Conflict Arises 108
Preventing Negative Conflict 109
When Conflict is Present 110
Managing Conflict 113
The Roots of Conflict 117
CHAPTER 8: Get Innovative 121
Environments that Spark Creative Thinking 122
Starting Out Right 123
Tools for Tapping Creativity 123
CHAPTER 9: Check Your Meeting Leadership Style 135
Check Your Task/Process Style 137
CHAPTER 10: The Essential Skill 141
Questioning: A Critical Skill 141
CHAPTER 11: Common "How Do You "?" Questions
147
How Do You Ensure Full
Participation? 147
How Do You Deal with Senior People in Meetings? 156
How Do You Use a Timed Agenda? 159
How Can You Best Facilitate a Meeting When You Are the Team Leader or
a Team Member? 161
How Do You Develop Meeting Facilitation Skills? 165
How Do You Ensure a "That Was a Great Meeting" Response? 168
And So 185
Worksheet 187
Index 245
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