Business Process Management, Second Edition: Practical Guidelines to Successful Implementations |
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| John Jeston, Johan Nelis |
| March 2008, Butterworth-Heinemann, Paperback, 504 pages, ISBN 0750686561
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Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.
This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.
* A proven step-by-step framework for the Business Process Management practitioner
* Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice
* New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends |
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| Ch. 1 | How can we demystify business process management? | 3 | | Ch. 2 | What is business process management? | 9 | | Ch. 3 | Why is it important to improve business processes before automating them? | 12 | | Ch. 4 | When should you do BPM - what are the main drivers and triggers? | 16 | | Ch. 5 | Who should be involved in BPM? | 20 | | Ch. 6 | Why are organizational strategy and process architecture important in BPM implementation? | 25 | | Ch. 7 | How do you sell BPM technology to the organization? | 29 | | Ch. 8 | What are the critical success factors in a BPM project? | 34 | | Ch. 9 | What are the critical implementation aspects for a BPM solution? | 38 | | Ch. 10 | Why do you need a structured approach to implementing BPM? | 40 | | Ch. 11 | Framework overview | 47 | | Ch. 12 | Guidelines on how to use the framework | 59 | | Ch. 13 | Organization strategy phase | 66 | | Ch. 14 | Process architecture phase | 80 | | Ch. 15 | Launch pad phase | 100 | | Ch. 16 | Understand phase | 124 | | Ch. 17 | Innovate phase | 143 | | Ch. 18 | People phase | 167 | | Ch. 19 | Develop phase | 187 | | Ch. 20 | Implement phase | 204 | | Ch. 21 | Realize value phase | 215 | | Ch. 22 | Sustainable performance phase | 229 | | Ch. 23 | Essentials introduction | 245 | | Ch. 24 | Project management | 247 | | Ch. 25 | People change management | 267 | | Ch. 26 | Leadership | 282 | | Ch. 27 | BPM maturity | 299 | | Ch. 28 | Embedding BPM within the organization | 316 | | App. A | Organization strategy phase | 331 | | App. B | Process architecture phase | 340 | | App. C | Launch pad phase | 344 | | App. D | Understand phase | 358 | | App. E | Innovate phase | 370 | | App. F | Develop phase | 384 | | App. G | People phase | 392 | | App. H | Implement phase | 394 | | App. I | Realize value phase | 398 | | App. J | Sustainable performance phase | 401 | | App. K | People change management essential | 403 | | App. L | Embedding BPM in the organization | 405 |
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